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101 Posts
Discussion Starter #1
What is your definition of good service???
Whether it is dealing with a repair shop or a vendor that sells parts. What is good service???
 

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Hood Rich
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2,873 Posts
Give you qoute, ask for a buffer in that qoute, call when you've reached your buffer to get the go ahead for further work.

Have it done when you say its promised, or call ahead and give update.

Comp me if I have to bring it back for any reason except part failure.

Fully explain work done.

Key is to keep in contact with customer, never let them wait
 

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Power Junky
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1,054 Posts
good service is when you under promise and over deliver. do what you say you will and when you say you will do it. know what your product is, how its used, its weaknesses, it strong points and how it stacks up to the competition. being competent and knowing when to make a sale and when to walk away. also if for any reason you are not able to deliver what was promised, dont focus on the excuse, focus on the solution and be prepared to accept the blame for a situation outside of your control.
 
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