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170 Posts
Discussion Starter #1
I have had my BTS Trans for 8 years and 110K miles. My truck has been down the track over 100 times and I run the crap out of it every day. Two weeks ago I was having a little fun with a Porsche on a on ramp and when my trans shifted in to second I heard a loud boooom and my truck came to a stop. I had no forward or reverse gears.

I gave Brian a call thinking he would give me a good deal and he told me to send it to him and he would take care of it. I decided to take it up to Arkansas myself so my dad and I went for a road trip to BTS. Brian disassembled the trans and found the problem. The splines on the shaft going into the first gear / OD drum (If I remember) stripped out.

Brian completely disassembled, cleaned and rebuilt my trans with all of his new improvements including a new torque converter. My cost $0.00.

Brian also took my dad and I to lunch. Brian and his Wife Patti treated us like family. I knew Brian had a great reputation but I had no idea that he would take care of me after 8 years and 110K miles.

If you are looking for a trans it is well worth the shipping or the drive to have Brian hook you up.
 

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1,976 Posts
Amen.
 

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111 Posts
I was already looking forward to having Brian build my transmission fo me, know I am completely sold!
 

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Haters Gonna Hate
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5,869 Posts
i think BTS should stand for "Bulletproof Transmission System" the trannys hold up like none other built and the customer service sounds like nothing known to man
 

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Scab
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1,296 Posts
That's impressive. I wonder how much extra money this one story will wind up making for BTS?
 

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OEM Moderator
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9,381 Posts
Cool Story!
 

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170 Posts
Discussion Starter #10
It not about how much money Brian is going to make. Its about having the comfort in not having to worry about paying to have a high dollar trans repaired once it gives up. If every business had this type of customer service then they would be as successful as Brian.

My dad has a moving business and runs his business the same way as Brian. He went from making $15K the first year to $600K last year with no advertising.
 

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Drink til she's cute
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4,873 Posts
No one is better than Brian!!!!
 

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Crazy Redneck
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867 Posts
My BTS appt. is May 4th. :D
 

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170 Posts
Discussion Starter #16
Tell Brian and Patti hi from Barry and Marlin.
 

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520 Posts
Man...Im glad to hear that. Ive got a BTS and its been acting up on me and im gonna call him tomorrow and see what we need to do! Looking forward to working with him
 

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1,102 Posts
That's impressive. I wonder how much extra money this one story will wind up making for BTS?
Well from this tread when i need a tranny thats where I'm going.
 

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DAMN THATS HOT!
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1,001 Posts
Whats a fully built e40d cost from BTS shipped?
 
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