I'm suing DP Tuner - PowerStrokeNation : Ford Powerstroke Diesel Forum
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post #1 of 12 (permalink) Old 10-03-2007, 11:17 PM Thread Starter
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I'm suing DP Tuner

For giving me the ability to break the tires loose in 2nd gear at 20 mph. Their program inadvertantly performed the unfavorable "tread delete" on said tires. :P

Seriously though, here is my "HAIL to DP TUNER" and current story about my truck.

I was set on a chip a long time ago. However I bought an SCT because I need instant tunes... within the next few months I'll have a built tranny and hopefully big oil. I can't not have my truck for a week each time I need a program so with SCT I can just download them and install them on my truck right after installing each modification. An added bonus is that I can read/clear codes too with the SCT as well as run a live data logging program!!!

After aquiring my SCT, I ordered 2 tunes... stock PMT1 and 120 RACE. I downloaded the programs onto the SCT and it would not detect the key-on feature. I was pissed, called SCT, they said send it back and they'd fix it. Well they said they couldn't fix it and sent me a new unit. I call DP Tuner and speak to Diane, give her the new serial number off of my invoice and get the new tunes emailed to me. I download them and try to put them on my SCT - but it won't let me, it says the serial number is wrong and it aborts. CRAP! I send a message to Diane and determine that the invoice was WRONG!!! Ok, the next morning, as promised, Jody had sent me the new files before I woke up and I put them on my SCT. Problem is.... drum roll please.... key on is not being detected!!!

I'm upset at this point and ready to give up, but I keep at it. Over the past 2 days I've used a volts multimeter in every pin and I can tell you what each pin does, and which ones corresponds to the other. I follow all the wires to the PCM and make sure there are no shorts or grounds or open wires. I've had my truck apart for 2 days now (still driving it to work/school) with this mess hanging around. I do everything that SCT tells me to do, and then it clicks! Mech2101 (forget his actual name) posted a LONG time ago and I remembered about it.

It's practically common knowledge that a "chip" overrides a programmer, but my truck didn't have a chip, no wires, nothing appeared to be on the contacts! After everything I did, SCT said the only thing it could be is another faulty Xcalc 2. I can't believe that's true, so I sat for a second and thought about it. I haven't had my PCM out since about 18 months ago, at which point I didn't really know what i was looking at. It had contacts showing, and I reclled that they looked slightly different then what I've seen more recently after installing several chips. I've even taken pictures of the face of the contacts and had people say nope, no chip! Well I yank the PCM out, notice the contactacts look different then they're supposed to, and I notice a slight bulk on top to the rear of the contacts since I can get some light down in there since it's out of the truck. So I take the PCM apart, and low and FREAKING behold - there is an old "single file chip" installed on my PCM!!!! (This is where mech comes in)

So I put everything back together, start the truck up (make sure everything's correct), turn it off, install the program and make sure it blows smoke and then put my exhaust back on and then drive it!

It's sooooo much fun!
The trans shifts a bit better, definitely quicker, and it blows a TON of smoke. I lost about 2lbs of boost, but it builds quicker and pegs 26 and stays there. Another cool feature on the SCT is the speed governor. I put it at 60... just to make sure I don't go speeding at 100mph everywhere . It will go above 60... just won't accelerated really at all. You can choose 60,65,70..on up to 125 or no governor at all.

Thanks to DP Tuner for helping me and getting me my tunes 3 TIMES ASAP, with NO QUESTIONS asked, they set me up. I was able to contact them when I needed to, and able to speak with Diane directly. Finally, I'm sorry to EVERYONE that I told about my truck not having a chip, when in reality it did. I've already put pepper on my tongue, to blot out the taste of crow!!!

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2007 F250 - 10.916 @ 122.86 on Fuel
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post #2 of 12 (permalink) Old 10-03-2007, 11:36 PM
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Re: I'm suing DP Tuner

hehe...that explains alot now doesn't it?

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post #3 of 12 (permalink) Old 10-04-2007, 12:01 AM Thread Starter
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Re: I'm suing DP Tuner

Oh yes, and that big thread over on the "other" place about being almost stock really just got blown out of the water. Like I said... I'm sorry and I've already put pepper on my tongue!

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post #4 of 12 (permalink) Old 10-04-2007, 12:06 AM
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Re: I'm suing DP Tuner

I knew it!

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post #5 of 12 (permalink) Old 10-04-2007, 12:44 AM
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Re: I'm suing DP Tuner

Yep, Jody & Diane are the best for products & customer service. Too bad you didn't get a F5 because you would have discovered that old chip on the install. This is a good thread that all of us can learn a thing or two on.


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post #6 of 12 (permalink) Old 10-04-2007, 02:00 AM Thread Starter
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Re: I'm suing DP Tuner

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Originally Posted by Cat_Rebel View Post
Yep, Jody & Diane are the best for products & customer service. Too bad you didn't get a F5 because you would have discovered that old chip on the install. This is a good thread that all of us can learn a thing or two on.
I would have gone with a chip, if I could afford the downtime. Maybe once I've reached my peak of 400 hp I'll switch over to a chip... but there will be quite a few tunes between now and then that I'll need the day I complete the mod

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post #7 of 12 (permalink) Old 10-04-2007, 07:23 AM
 
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Re: I'm suing DP Tuner

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post #8 of 12 (permalink) Old 10-04-2007, 07:46 AM
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Re: I'm suing DP Tuner

=YUP_DP TUNER ROX!
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post #9 of 12 (permalink) Old 10-04-2007, 01:43 PM
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Re: I'm suing DP Tuner

That sound like when I opened my pcm and I found a chip too. But it doesn't even conpare to DP.

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post #10 of 12 (permalink) Old 10-04-2007, 03:25 PM Thread Starter
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Re: I'm suing DP Tuner

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Originally Posted by gregrob View Post
ok ok... everybody can do this...

Quote:
Originally Posted by yamt03 View Post
That sound like when I opened my pcm and I found a chip too. But it doesn't even conpare to DP.
You bet!

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2007 F250 - 10.916 @ 122.86 on Fuel
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