My Tn turbo has too much shaft play. I called the company today, they said i need the serial number, she gave me the return number. She said they will look and make sure i didn't mess with anything, and rebuild what they have to. I don't want them to rebuild mine, I don't want a new one. I just want my money back. How will i live with out my truck for up to 10 days? who on here has had to deal with the Tn warranty?
When I see people wishing they could just turn back the clock and have their money back in hand with the option to buy a turbocharger I wonder how anyone could give me sh*t for so passionately trying to steer them from this very situation so many times with so many people, before they are to this point.
Cause it's too late now. You're stuck with em. That or eat the cost of the charger or try to sell the reman unit you get back, and move on.
To protect the consumer from defects in crafstmanship, the turbocharger manufacturer has to look at all the variables involved. The fact that they are working directly with you to solve the matter amicably is great. Look at it this way: Aftermarket turbochargers labeled as performance enhancement devices have a different round of warranty procedures, vs. an OEM unit that is used consistently with it's labeling. Of course, when the turbo had been operating at it's potential before the shaft play condition developed, could you say you were unhappy with it's performance during that time? That is the question I would ask.