Custom tune vendor issues?
So not naming any names just yet... but I ordered some tunes from one of the more popular vendors Monday morning called first thing and gave them all my info and credit card and was told "x" price and I should have the tune in 2 days...ok ...I'm happy at this point but then after checking my account balance for a unrelated purchase I see that they charged me an extra $50...not happy but hey we all make mistakes right, after calling he says oh sorry I'll take care of it...ok
Two days later I get my tune but the serial number I gave them was not the number for the tune they sent me and my account was still not fixed...he said he fixed the account and you will have a tune tomorrow morning...ok...well the next day my account is finally correct but still no tune so I call and he says yea were working on it so you should have it by the weekend...wth??? I ordered Monday morning 8am pst they are cst...now it's Thursday night and a 3 day holiday weekend.
At this point I'm getting irritated and will probably never order from them again. All I heard about them was customer service is awesome blah blah blah. Am I just being impatient? Is this normal tuner business practice? How long does it take to write a simple tune? And how long would it take to fix the serial number problem?
Am I wrong here or justified for being irritated?
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2005 F250 Lariet FX4 CC SB 6.0, 6" ProComp Stage2 Lift,17x9 ProComp wheels,35" ProComp xtreme AT's,Warn 12k winch w/hidden kit,Custom light bar w/4-8" ProComp,Pioneer double din Nav XM back up cam,10" kicker sub,1000w 5channel amp,15% tint, Truxedo bed cover,Firestone Bags,Airaid intake,4" turbo back MBRP exhaust,ARP headstuds