Re: Elite's Customer Service
Hey guys. Our reputation hasnt been the most stellar in the last few months. I think the biggest reason for that is the lack of man power. Ive been friends with the guys at elite for a while now, and recently took a job with them. I am not the only new addition to the crew. We have taken on a few new guys to the company (not necessarily new to the industry). We are having meetings several times a week to brainstorm new ideas for new products, and new ways to help customers. We are working hard on keeping customers informed, dropping wait times on the phone, and generally being vocal and available as well as honest with everyone. We are a little in over our heads with the work that we have right now, and we are working long hours to try and get things done.
We have been super busy with designing new parts for the 6.4s and 6.7s also, and with big customer builds here as well, we are a bit overwhelmed. But, nonetheless we are putting plans into action to get back where we need to be, and where we want to be. We have been much more active on a couple other forums recently also.
And windrunner: I really appreciate you taking time to make this thread. I do appreciate you giving me the opportunity to answer some questions and share our side. Additionally, I talked to Garrett about your conversation about the headers. Elite wasnt the ones producing the headers, so we had no idea at all when they were going to be completed, it was outside of our doors, and we try not to make any promises that we cant control.
And rdunagan: I cant speak for the conversation that you had about your injectors or the reasoning behind wanting you to buy a full injector. If you have any questions, feel free to PM me and I can give you my cell number.
Anyone else feel free to ask me any questions, I have no problem being up front and honest. My name is JD.