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Donahoe or ICON

2K views 10 replies 6 participants last post by  TARM 
#1 ·
Can anyone recommend a dealer for me? I have 2 sets of their shocks and one pair needs replacing again! Lifetime warranty covered the last set but I have lost track of the dealer that helped me out.

Thanks
 
#2 ·
If the are Donahoe then most likely you wont be getting a free replacement. I have Donahoe stabilizer shocks that blew out on me. I called Icon and they said they are no longer honoring DR warranty. Edelbrock used to make the shocks for DR but stopped so Icon is no longer warranting them. Icon was nice enough to tell me that I could purchase a new set of Icon Shocks at the going rate.
 
#3 ·
#4 ·
Do you have ICON or Donahoe?
I'm a "dealer" for ICON but after several attempts, no one will get me a updated price sheet. I don't move truck toys volume so i'm getting the impression icon customer service isn't what its cracked up to be.
They couldn't get me part #'s, couldn't confirm fitment, etc.. I was throughly surprised at the lack of enthusiasm.
Bilstien has been real helpful w/ my questions and even was willing to look up custom #'s.

Call the manufacture direct OR EMAIL for an in-writing proof of what will be done/not done.

Good luck.
 
#5 ·
I'm a "dealer" for ICON but after several attempts, no one will get me a updated price sheet. I don't move truck toys volume so i'm getting the impression icon customer service isn't what its cracked up to be.
They couldn't get me part #'s, couldn't confirm fitment, etc.. I was throughly surprised at the lack of enthusiasm.

Good luck.
I agree, their customer service has gone way downhill. I ran tons of ICON stuff on my truck and always had good customer service (other then the transition time between Donahoe and ICON). But my last couple of experiences were disasters. My last order I placed was for $1600 for four of the 2.5" Piggyback shocks. After waiting 5 weeks, and hearing every excuse under the sun, I called and canceled the order. I have always been VERY pleased with their products, so its disappointing that the customer service has gone so bad. Good luck, I have a feeling you are not going to get very far with your warranty.
 
#6 ·
If its Donahoe then warranty isn't going to happen. Called a few places and all told me the same thing. Stuck with there dual steering stabilizer so I will have to get Icon shocks unless I can find some Bilsteins that fit. Not that I am complaining about the stabilizer kit but I don't think Icon shocks are worth the price they are asking.
 
#9 ·
With Doahoe, that is what happens when the owner gets busted for trafficking kiddy porn and the company gets reorganized by the staff into ICON as no way you are keeping that name. Interesting thing is I think at least early on they were honoring all the donahoe warranty stuff. After all it was just a corp restructuring more than anything. Basically paper work and marketing.

Its very sad to hear that they have allowed their own hype to go to their heads and not longer have time for the littel guy as that is who gotten them to where they are at. I hope its not true and maybe some bad people in a position that gets cleared up but if not. They will make a bed they have to lay in eventually. Sorry but if all you service is your bigger dealer cash cows that is eventually all you will be left with. Then if you every do and every company does have a major screw up you are not going to see anyone coming to defend you and your cash cows are going to jump ship as fast as they can get someone to fill your shoes. AGain I hope its something temp and not the case of a business direction change.
 
#10 ·
Sounded permanent to me when I talked to them. I am not sure what all happened with the owner. I find it odd for him to get busted for kiddy porn trafficking when he had little ones of his own. I think that was more of a coverup to something else and kiddy porn was a lesser crime. Not that I am saying its right but they could have just found barely under age pictures. Again I have no proof just my thoughts.
As far as Icon, they seem to have a lot of product out for the Superduty but don't hear/see a lot of R&D about it. Specifically there shocks, they have a lot of different stages but haven't heard a thing about any of them. That is what I am liking about Carli. They are keeping the Average Joe in the loop.
 
#11 ·
As I understand if from reading the info it was not minor amount or low level of kiddie porn. Him having kids and a wife as I know just makes it that much more despicable and sad. But enough of that. Its old news.

It sucks not being able to get your stuff covered but that is the way our laws work for this.
 
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